Call the Utility Billing Office at 740-203-1250, extension 4, at least 24 hours prior to wanting water service started or stopped.

Online

The City of Delaware utility billing system includes a customer portal. Register and make online payments here.

Instructions on setting up your account can be viewed here.

In Person

You can pay your utility bill  via check, cash, or over the phone. The City of Delaware Utility Billing Office is located on the ground floor of City Hall, 1 S. Sandusky Street, Delaware. Parking is available at City Hall. Hours are M-F, 8 am- 5 pm

Payment Questions

Please reach out to us at 740-203-1250 or via email at utbill@delawareohio.net

Restarting Service

If service is turned off, we will need to schedule an appointment to turn service back on during our meter crew’s business hours. (7:30 a.m. to 4:30 p.m. Mon-Fri)

Refuse and Recycling

Utility billing typically includes a monthly fee for  weekly residential trash and recycling collection service through our Public Works Department. Learn more about those services here.

Auxiliary Meter

An auxiliary – or secondary – meter tracks the amount of water used for outside watering. This water is not calculated in your sanitary sewer system fee, lowering your sewer charges. Contact the Utility Billing Office at 740-203-1250 x 4 or visit the Licenses, Permits & Forms page to download the application packet.