We bill in "arrears," meaning your bill will reflect readings from a prior period. Generally, if you move into a home by the 12^th of the month, your first bill should come the following month.  If you move in after that date, the first bill should come two months later.

Ex: I move in Jan 12^th. My first bill will be generated 2/1

Ex: I move in Jan 28^th. My first bill will be generated 3/1

Please call our Utility Billing Department at 740-203-1250, extension 4, at least one business day prior to when services need to start. Staff is available M-F, 8 am to 5 pm. 

The following will be requested:

Name

Address of service

Social Security Number

Additional adults in the home (Name & Social)

Phone number

Email address

Date services are to start

A $100 deposit is required for residential rental properties only.   The deposit can be waived for tenants who have established a ‘‘good payment record’’ within the City.   A “good payment record” means the account has not been declared delinquent during a two-year period.

The deposit is generally applied to your bill after two years if you have a maintained a “good payment record” with the City.

If you don’t have service with the city for two years, the deposit will be applied to your final bill if you have maintained a “good payment record” with the City.

We offer multiples ways to pay your utility bill.

• To register and pay online, use our Utility Billing portal. Instructions on registering can be found here
• You can pay in person via check/cash or credit card at our Utility Billing Office located on the ground floor of City Hall, 1 S Sandusky St, Delaware. Hours are M-F, 8 am-5 pm.
• Pay over the phone at 740-203-1205, option 6 
• By mail to: City of Delaware, PO Box 182478, Columbus, OH 43218-2478
• A night depository is located in the drive-thru alley at City Hall. Check/money order ONLY

We bill in "arrears," meaning your bill will reflect readings from a prior period. Generally, if you move into a home by the 12^th of the month, your first bill should come the following month.  If you move in after that date, the first bill should come two months later.

Ex: I move in Jan 12^th. My first bill will be generated 2/1

Ex: I move in Jan 28^th. My first bill will be generated 3/1

If a utility bill is not paid on or before the due date, the bill will be declared delinquent and will be assessed a 5 percent penalty.

The City has the right to discontinue service by the 15^th day of the following month from the original due date on a delinquent account until all unpaid, past due service charges are paid in full.  A $25 fee will be charged to restore utility services.

Yes, there is a Quick Pay option on the Utility Billing portal.  Click here to access the portal, then click Quick Pay.  You’ll need your account and customer numbers from your bill.  Then follow the prompts and have your credit card ready.

For payments received prior to 5 pm, we try to restore services that same day. Currently, we do not have afterhours service for restoring water service turned off due to non-payment.  

Two reasons:

1. Make sure you are using your current account and customer numbers. Your old customer number is no longer valid and should not be used. You should change it on your online banking screen to reflect your new account and customer numbers which are located at the top of your bill. (for example; if your old customer number was 09*8765*04 and your current account and customer numbers are 987654 and 12555, change your old customer number reference to 987654-12555).
2. If you set up payment online through your banks bill pay services, you should allow up to 7-10 business days for your payment to be sent to us from the date you set it up to pay.

Please call 211 for information and referrals.

Yes, you can speak to someone about your bill. Call 740-203-1250, extension 4. Utility billing staff is available M-F, 8 am to 5 pm. You can also email us at utbill@delawareohio.net.

There could be several reasons.  Bills are based on how much water is used. Outside watering, an extra house guest, and additional days in the billing period could all contribute to higher costs. The most common cause, however, is the toilet.

 A continuously running toilet can waste up to 200 gallons a day; that can double a family’s typical water user. First, check for the most common leak: a deteriorated or defected flush valve (flapper) ball at the bottom of the toilet tank. If it does not make a tight seal water will leak into the toilet bowl. To check for a leaky toilet, follow these steps:

• Take the lid off of the tank behind the bowl, flush the toilet, and then wait for it to fully refill.
• Put a few drops of dye or a colored dye tablet (food coloring works well) in the tank.
• Wait at least 20 minutes; longer if you suspect it is a small leak.
• If there is any color in the toilet bowl, there is a leak.
• The second most common type of leak has to do with an improperly adjusted or broken fill (ballcock) valve.
• To check for this, take the lid off of the toilet tank, flush, and see if water is draining into the overflow tubes when the tank is full.

It depends on the location. The City of Delaware is responsible for all water main pipes and water service pipe connections leading up to and including your water on-off valve (curb stop or meter pit). These are generally located outside near the street. Customers are responsible for anything from our on-off valve into the property. You should have your own water shut-off valve located where the water service enters the home or structure. You can contact 740-203-1900 if you suspect a broken pipe. 

Please call our public works department at 740-203-1810, email pwcs@delawareohio.net. For additional information relating to refuse/recycling, please go here.

Once you have had the leak fixed, email us at utilitybilling@delawareohio.net and let us know what the issue is and when you had it fixed. We will monitor to see if usage goes down. We will adjust your bill accordingly on the sewer charges only.

To identify your pickup day, please go to Refuse Pickup Day (arcgis.com)