Delaware operates its own water, sewer and trash collection utility services, and city residents are billed monthly. Residents must come to City Hall to sign up for service. The Utility Billing office is located on the ground floor of City Hall, 1 South Sandusky Street. The office can receive monthly utility payments through the mail, customer walk-in, or drive-thru window. The phone number is 740-203-1250 x4. Utility payments also can be automatically deducted from your bank account. For more details, click here
Q: If I water my lawn, how can I ensure that amount of water used for watering does not get calculated in the sanitary sewer system fee?
A: Apply for a deduct meter. [Click here for more information] This secondary meter will track the amount of water used for watering, and the water used does not get calculated in the sanitary sewer system fee, therefore lowering your sewer charges. There is a charge of $8.35 per month for this meter. Contact the Utility Billing Office for the application at 740-203-1250 x4.
Q: Where I can find information on utility rates?
Q: How much does it cost to open a new account?
A: The City requires a $50 security deposit at the time of sign up of services.
Q: How do I start service?
A: Come to our first-floor City Hall office to sign up for services at least 24 hours prior to service date. If this is a new account there is a $50 deposit required. The phone number is 740-203-1250 x4. If you wish to sign up for ACH to automatically have your payment debited from your bank account, click
here for more details.
Q: How soon can I get my water turned on?
A: Once the application for service is filled out, we can turn the service on the next business day. If the water is turned off, we will need access to the meter to turn water on during our meter crew's business hours. (7:30 a.m. to 4:30 p.m. Mon-Fri)
Q: Is there a minimum water, sewer, and refuse charge?
A: Yes. $10.36 for water, $13.44 for sewer and $19.73 for refuse (senior refuse rate available; $9.87).
Q: Will I be on a 'budget'?
A: No. Although we only read your meter every other month, we estimate the month not read and bill you every month. Therefore, your monthly bill is considered the budget.
Q: Can I pay by credit card?
A: Yes. Click here for more details.
Q: How long do you hold the security deposit?
A: A total of 24 months of 'good payment', which means the account has been paid in full prior to the 2nd to the last working day of the month billed for 24 consecutive months. Once that is achieved, we issue a check as a refund.
Q: How do I end my service?
A: You can call or come into our office at least 24 hours prior to the date you request. We will schedule a date and time if necessary for access to the meter to retrieve a final reading. We will also need a forwarding address to send the final bill.
Q: What happens to my security deposit when I move?
A: If the City still holds your deposit at the time your account goes final and you move outside our service area, we apply the deposit toward your final bill. If this results in a credit, we will issue a check and mail to your new address.
Q: Does the City have any reductions for senior citizens?
A: Yes, the City offers a reduction on the refuse charge if you are at least 55 years of age and live alone. You will be delivered a 32-gallon tipcart. If you meet the criteria, please call the utility office.
Q: Who do I call if I have a refuse/recycling question?
A: The Public Works Customer Service Line, 740-203-1810.
Q: Where can I pick up a recycling bin and is there a charge?
A: They are available at the Utility Billing Office in City Hall. Every household is entitled to one recycling bin. If you would like an additional bin, there is no charge.
Q: Do you estimate meter readings?
A: Yes, the meters are read every other month.
And finally, you may pay your utility bill using Visa, Mastercard, American Express, Discover, or E-check; either over the phone or online from your computer. For further details, click the symbol below.